Privacy Policy
Last Updated: September 11, 2026
Newfound Medical, Inc. (“Newfound Medical,” “we,” “our,” and/or “us”) values the privacy of individuals who visit our website available at www.newfoundmed.com (our “Website”) and receive care from our affiliated medical professional entities and their affiliated medical service providers (the “Practices”). The services we provide through the Website and Practices are collectively referred to herein as our “Services.” This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose information from our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.
Information We Collect
We may collect a variety of information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us.
Book an Appointment. If you book an appointment with us on our Website, we will collect certain information about you, such as your name, date of birth, phone number, email address, the state you reside in, and the reason for your visit.
Communications. If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Payment Information. If you make a payment on our Website, your payment-related information, such as credit card or other financial information, is collected by our third-party payment processor on our behalf.
Onboarding, Consultation, and Appointment Information. During your onboarding, consultation, and any follow-up appointments with the Practice, we will collect any information you choose to provide, including your sensitive health information. We and our third-party vendors may record and transcribe the consultations and appointments with your consent. We collect this information to provide you treatment and for other purposes described in this Privacy Policy.
Communications with the Practice. When you communicate with the Practice, including via text, phone calls, or email, we will collect any information you choose to provide, including your sensitive health information. We collect this information to provide you treatment and for other purposes described in this Privacy Policy.
B. Information We Collect When You Use Our Services.
Device Information. We receive information about the device and software you use to access our Services, including IP address (which may provide us with your general location information), device type, device identifiers, web browser type and version, and operating system version.
Usage Information. We automatically receive information about your interactions with our Services, like the pages or other content you view, referrer information (the website you visited before coming to our Services), and the dates and times of your visits.
Prompts and Outputs. Our Services allow you to submit text, audio, images, video, documents, and other materials to the Services (“Prompts”), which generate responses based on your Prompts (“Outputs”). We will collect any information you choose to provide in your Prompts and this information may be reproduced in the Outputs.
Information from Cookies and Other Tracking Technologies. We and our third-party partners collect information about your activities on our Website using cookies, pixel tags, SDKs, or other tracking technologies. Our third-party partners, such as analytics, advertising, and security partners, may also use these technologies to collect information about your online activities over time and across different services.
C. Information We Receive from Other Sources.
Health Care Providers. We may receive personal information, including sensitive health information, about you from your other health care providers in order to provide you treatment and for other purposes described in this Privacy Policy.
How We Use the Information We Collect
We use the information we collect:
- To provide, maintain, improve, and enhance our Services;
- To instruct, inform, train, develop, and improve the artificial intelligence, machine learning, and models that we use to support our Services;
- To personalize your experience on our Services such as by providing tailored content and recommendations;
- To understand and analyze how you use our Services and develop new products, services, features, and functionality;
- To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
- For marketing and advertising purposes on our Website, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
- To generate anonymized or aggregate data containing only de-identified, non-personal information that we may use and disclose for any lawful purposes;
- To send you text messages;
- To facilitate transactions and payments;
- To find and prevent fraud and abuse, and respond to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
- For other purposes for which we provide specific notice at the time the information is collected.
How We Disclose the Information We Collect
Health Care Providers. We may disclose information about you, including your sensitive health information, to other health care providers in order to provide you treatment.
Affiliates. We may disclose any information we receive to our current or future affiliates for any of the purposes described in this Privacy Policy.
Vendors and Service Providers. We may disclose any information we receive to vendors and service providers retained in connection with the provision of our Services.
AI Service Providers. We may disclose information we receive to vendors that provide artificial intelligence services that provide backend support for our Services.
Analytics Partners. We use analytics services such as Posthog to collect and process certain analytics data.
Advertising Partners. We work with third-party advertising partners to collect and process your information in order to show you ads that we think may interest you. Some of our advertising partners are members of the Digital Advertising Alliance (https://optout.aboutads.info) and serve ads through cookie-based technologies. Please visit their opt-out pages to learn about how you may opt out of receiving certain web-based personalized ads from member companies. These opt-outs will apply only to our third-party advertising partners that are members of these organizations. These opt-outs will not apply when our partners serve ads through non-cookie based technologies.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal proc ess, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Policy in effect at the time the applicable information was collected.
Consent. We may also disclose your information with your permission.
Your Choices
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional email messages from us, you will continue to receive administrative messages from us. You can opt out from our promotional SMS messages by replying “STOP” to our message. If you wish to opt out of all text messages from us, you can text the word “STOPALL” to the number from which you are receiving the messages.
Text Messaging. Mobile information, including your phone number, will never be sold or shared with third parties, affiliates, or lead generators for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third Parties
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
Security
We make reasonable efforts to protect your information by using physical and electronic safeguards designed to improve the security of the information we maintain. However, because no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
Minors’ Privacy
We do not knowingly collect, maintain, or use personal information from minors under 18 years of age, and no part of our Service(s) is directed to children. If you learn that a minor has provided us with personal information in violation of this Privacy Policy, then you may alert us at help@newfoundmed.com.
International Visitors
Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. We may also transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
Changes to this Privacy Policy
We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or disclose personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.
Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at help@newfoundmed.com.
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