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Last Updated: September 14, 2026

If I am experiencing a medical emergency, I understand that I should contact 9-1-1 or go to the nearest emergency room. I will not use Newfound Medical’s platform for emergency medical services.

I have reviewed this Consent to Telehealth Services with respect to the provision of healthcare services from Newfound Medical’s contracted healthcare entities, including but not limited to Ahmed Zaafran Medical Group, P.C. d/b/a Newfound Medical Associates, and their affiliated medical providers, as well as our other third-party providers (collectively, “Providers” or “Provider”). This consent is supplemental to the Medical Terms of Service and the Terms of Service.

What is Telehealth?

Telehealth is the provision of medical and healthcare services in which the patient and medical provider are not in the same location. To effectuate the provision of medical services in such circumstances, healthcare providers utilize technology, such as diagnostic tools, audio communication, visual communication, and/or store-and-forward technology. In some cases, telehealth services are performed synchronously (i.e., with the patient and provider interacting in real time) and in other cases telehealth services are performed asynchronously (i.e., with the patient and provider interacting at different times). Telehealth includes the creation and/or transmission of an electronic patient medical record. Not all conditions are suitable for treatment via telehealth.

By checking the box associated with this Consent to Telehealth Services, I consent to receive medical services via telehealth and agree to all statements, acknowledgements and disclosures set forth below:

• I know what telehealth includes. I understand that, where appropriate, care via telehealth includes a medical examination, consultation via electronic means, and the potential diagnosis and treatment of a medical condition.
• Telehealth has benefits and risks. I understand that treatment via telehealth is a choice. Treatment via telehealth has benefits, including ease of scheduling, the ability to access my health records via an online portal and the ability to have a more seamless experience. Treatment via telehealth also has limitations and risks, including the inability to have face-to-face, in-person contact between a provider and a patient, the potential for data breach, and the lack of a comprehensive, previously existing medical file from my in-person provider, which may have provided additional insights into treatment options.
• I will seek appropriate follow-up care. If I experience an adverse reaction, worsening symptoms, or need follow-up care after a telehealth visit, I will contact my Provider at clinic@newfoundmed.com or seek appropriate in-person or emergency medical care.
• I know how to reconnect in the event of a technical failure. If there is a technical failure or interruption of the telemedicine platform, I will attempt to reconnect and, if unsuccessful, contact my Provider at help@newfoundmed.com to request assistance or arrange follow-up care.
• Not all conditions are suitable for telehealth. I understand that in-person care is an alternative to telehealth and that not all conditions are suitable for telehealth. I recognize that my Provider may deem telehealth inappropriate for my specific case. I further understand that there is no guarantee that I will be prescribed any specific medication, and that any course of treatment is up to the medical and professional judgment of my Provider.
• I can withdraw my consent at any time. I understand that I can withdraw my consent for telehealth at any time without affecting my rights to future care, provided that I follow all applicable terms of service.
• A provider will be assigned to me. I understand that a Provider will be assigned to me. I can request a different, appropriately-licensed Provider, and I have the right to review the credentials of my assigned Provider or a Provider of my choice.
• I will provide accurate and complete information to my Provider. I acknowledge I am responsible for providing complete, accurate, and current information about my health, including my medical history, symptoms, allergies, and all medications or supplements I am taking.
• I will keep my Provider informed of changes. I will inform my Provider of any changes to my health status or medications that may affect my care.
• I understand my Provider is relying on the information I provide. I acknowledge that, in a telehealth setting, my Provider relies primarily on the information I provide and may not have access to my full medical record or the ability to independently verify information. Therefore, I understand my Provider’s clinical decisions are based on the information I provide.
• Certain services may require diagnostic laboratory testing. If laboratory testing is ordered, I will review and agree to the Consent to Laboratory Testing and Associated Services before my sample is processed. The Consent to Laboratory Testing and Associated Services is intended to supplement, and not replace, this Consent to Telehealth Services. By proceeding with laboratory services, I acknowledge and agree that both this Consent to Telehealth Services and the Consent to Laboratory Testing and Associated Services apply and must be read together.
• I will review and follow all information provided to me about my prescription. I will follow all treatment instructions, including prescription directions, dosage guidelines, and any follow-up recommendations, and I acknowledge I am responsible for reviewing prescription information, warnings, and instructions provided by the pharmacy or manufacturer and for using medications only as directed.
• I am at least 18 years old. I hereby certify that I am at least 18 years of age and residing in the state I indicated during registration with the Newfound Medical platform. I understand and acknowledge that Newfound Medical imposes eligibility requirements to comply with state law, and that I comply and will at all times comply with all relevant laws in accessing and utilizing the Newfound Medical platform, including, without limitation, providing truthful information concerning my state of residency.
• Artificial intelligence may be used during my consultation. Newfound Medical may disclose information received during a telehealth consultation with vendors that provide artificial intelligence services that provide backend support for our services, including for administrative and informational purposes. Any such tools do not provide medical, clinical, diagnostic, treatment, or other regulated advice or services, and are not a substitute for advice from a qualified professional, including a medical professional. These tools are not intended to, and do not, engage in the practice of medicine or any other licensed profession.
• My sessions will be recorded. I understand that by participating in the session, I will be recorded by Newfound Medical and their service provider(s).
• I can request transfers of my medical records. I understand that I can contact records@newfoundmed.com for requests to transfer my medical records.
• I may receive calls . I agree to receive calls from or on behalf of Newfound Medical at the phone number I provide to Newfound Medical. I understand and agree that these calls may be considered telemarketing under applicable law, that they may be sent using an automatic telephone dialing system or other automated technology and may use a prerecorded or artificial voice (including AI-generated voice), that my communications may be recorded by Newfound Medical and its service providers, and that my consent is not a condition of any purchase.
• I have asked questions. I have been given an opportunity to ask questions about the telehealth services to be provided to me, including any relevant risks and hazards involved with the provision of such services.

Additional Notices to Patients in the Following States :

In addition to the information provided above, certain state laws require our Providers to provide additional information and disclaimers. I understand I should review the information and disclaimers provided below that apply to the state where I reside and receive telehealth services from our Providers.

California: I consent to treatment via telehealth and I evidence my consent via this electronic format. Medical doctors are licensed and regulated by the Medical Board of California. To check up on a license or to file a complaint go to www.mbc.ca.gov, email licensecheck@mbc.ca.gov, or call (800) 633-2322. For more information visit the California Medical Board’s Notice to Consumers website.

Last Updated: September 11, 2026

If I am experiencing a medical emergency, I understand that I should contact 9-1-1 or go to the nearest emergency room. I will not use Newfound Medical’s platform for emergency medical services.

This consent to laboratory testing and associated services (“Lab Testing Consent”) reviews the benefits, risks and limitations of receiving laboratory testing for services (collectively, the “Lab Services”) arranged by Newfound Medical, Inc.’s contracted healthcare entities, including but not limited to Ahmed Zaafran Medical Group, P.C. d/b/a Newfound Medical Associates, a California professional corporation (“Provider Groups”) and their affiliated medical providers (“Providers”, and collectively with Newfound Medical, Inc., “Newfound Medical”, “we”, “us” or “our”). This Lab Testing Consent describes the clinical specimens (e.g., blood, urine, saliva and tissue) that will be collected from you, the laboratory tests, phlebotomy, and associated services that will be performed, and how test results will be communicated to you and any other individuals to whom results may be disclosed. This Lab Testing Consent supplements and should be read together with the Consent to Telehealth Services, Medical Terms of Service, Terms of Service, and Privacy Policy. By proceeding with laboratory services, you acknowledge and agree that all such documents apply to and govern the laboratory services you receive.

How the Lab Services Work:

• If Lab Services are recommended for a patient, Newfound Medical’s Providers will send an order for the Lab Services to one of Newfound Medical’s third-party laboratory partners (“Lab Providers”).
• The applicable Lab Provider will contact you to schedule your appointment.
• You will go to the applicable Lab Provider’s facility at your appointment time to provide the necessary sample(s) for the Lab Services.
• After collection is complete, the Lab Provider will analyze your sample(s) and send your results to Newfound Medical.
• Your Provider will review the results and contact you to discuss them with you.
• If at-home testing is appropriate, the Lab Provider will send you an at-home test kit, including a collection device and instructions for completing the sample collection.
• After the collection is complete, you will return the sample to the laboratory using the prepaid shipping label provided.
• Upon receipt of your sample(s), the Lab Provider will analyze your sample(s) and send your results to Newfound Medical.
• Your Provider will review the results and contact you to discuss them with you.

By checking the box associated with this Lab Testing Consent, I consent to the Lab Services and agree to all statements, acknowledgements and disclosures set forth below:

Lab Testing Consent Supplements Telehealth Consent. I understand and agree that this Lab Testing Consent is intended to supplement, and not replace, the Consent to Telehealth Services. By proceeding with Lab Services, I acknowledge and agree that both this Lab Testing Consent and the Consent to Telehealth Services apply and must be read together. I agree that I have had the opportunity to ask questions and that I can decline testing.

Lab Testing Policies. I understand my samples will be processed and tested in accordance with the laboratory’s established policies and procedures, which are designed to comply with applicable laws and regulatory requirements. Following the completion of testing, I understand my samples and test results will be managed, stored, or discarded according to the laboratory’s standard protocols and any relevant legal obligations.

Third Party Testing. I understand that Newfound Medical uses independent third-party providers to perform laboratory testing. I acknowledge that these services are conducted by third parties and that Newfound Medical is not responsible for the accuracy of laboratory results, or any medical, physical, privacy, data handling, or other risks associated with those services, including risks associated with choosing my home as the location for specimen collection. I understand that any medical services I receive may rely on information generated by these third parties, and I agree that Newfound Medical does not assume liability for such information or services.

Benefits Associated with Lab Testing I understand that the Lab Services may provide certain benefits, which may include, but are not limited to: identifying whether I may have an infection or other health condition; helping determine whether treatment may be medically appropriate; providing access to additional health education or medical guidance; and helping protect my own health and the health of others. I understand that these benefits are not guaranteed and that this list is not exhaustive.

Risks Associated with Lab Testing. I understand that the Lab Services may involve certain risks and limitations, which may include, but are not limited to: emotional distress related to test results; inconclusive, false positive, or false negative results; the need for additional or confirmatory testing; and the possibility of being diagnosed with a disease or medical condition.

Additional Risks Associated with Phlebotomy Services. I further understand that if my Lab Services include blood collection, it may involve minor discomfort or complications, including fainting, light-headedness, bruising, soreness, discomfort at the collection site, hematoma (blood collecting under the skin), infection (a slight risk any time the skin is broken), or nerve irritation or injury. I understand that if I have a history of excessive bleeding or fainting during blood draws, tests requiring self-collection of a blood sample may not be appropriate for me. I understand that at-home mobile phlebotomy services are provided by a third-party and may involve risks related to blood collection, as well as potential incidents, injuries, property damage, or other risks associated with the third-party provider’s conduct or performance.

Medical Follow-up. I understand that a Provider will review and authorize the testing, review my laboratory results, and provide prescriptions or counseling where appropriate. I understand that the Provider, in conjunction with the laboratory, will establish normal reference ranges for the tests based on the laboratory’s validation and proficiency testing procedures. I further understand that if my results are clinically significant or contain critical values outside the established reference ranges, a Provider will make reasonable efforts to contact me to discuss treatment options, follow-up care, and/or counseling. If my condition requires care beyond what can be provided through telemedicine, I may be advised to seek follow-up care from an in-person healthcare provider.

Incidental Findings. I understand that the third-party laboratory may perform additional testing beyond what is described in the purchased test because certain diagnostic machines or laboratory systems process multiple markers together or otherwise optimize testing procedures. I acknowledge that Newfound Medical does not control or determine whether such additional testing occurs. If incidental findings arise from laboratory testing, I understand that the ordering provider and the laboratory partner will determine the appropriate next steps in my best interest.

Communicable Disease Reporting. I understand that certain infectious diseases are reportable to public health authorities under state and federal law. If I test positive for HIV, chlamydia, gonorrhea, syphilis or other conditions designated as reportable, the positive test result may be reported to my state or county Health Department, as required by law. I also understand and acknowledge that Newfound Medical is permitted to disclose my information in order to bill the Lab Services. For more information on how Newfound Medical collects, uses and shares information, see our Privacy Policy.

Insufficient Samples. I understand that if a third-party laboratory determines that my biological sample cannot be processed because it is insufficient in quantity, compromised in quality, or submitted in violation of this Lab Testing Consent, the sample may be deemed unsuitable for testing. I understand that in such cases results may not be provided and I may not be eligible for a refund.